Desperate Souls quest problem

[davidm]

When I try to do this quest I am not able to use the Firesap Gel on the short red shards in the mine I get no option to do so I tried to cancel the quest and redo the quest and also exit the game and then enter the game again but it still does not work

[ZG Support 1]

I talked to you about this in live chat. Let me know if you continue to have problems with it.