I'm not really trying to start anything and I apologize in advanced because I am sure people will flame this but I've seen some things over the years while I've had the guide that I'm not sure about.
We have a great community to begin with but most of the support for the guides seem to come from Moderators and Users. Sure that is great and all but at the same time I'm not paying them so I am not sure why the people who are paid are pushing new products rather than fixing the old ones.
Another thing that I've always wondered is I see mention to lack of help being blamed on people posting in wrong sections but I rarely ever see topics get moved so they can get help. Even in this general guide discussion the list of posts about issues is crazy. Typically on most forums they will tell you the issues already been brought up link you to it and close your topic. Here they just leave it "someone will eventually get to it".
Communication tends to be horrible. Sure I understand there is a crap load of posts but seriously if your not going to take the time to keep them organized then you should take the time to at least make a major post that issues were resolved. By saying this I don't mean the wall of text that gets put out when the guide gets updated of a crap load of things.
I personally use the guide updater to launch my game. I've never really understood why when a fix occurs you wait and compile a huge amount of them instead of just releasing them as they come out. People say it takes forever for issues to be resolved... wouldn't this fix that?
I'm sure a lot of this you can blame on users but honestly "Welcome to customer service" people in general are lazy and tend to not take the time to do things the right way instead pick an easy way. What seems to happen though is people who do take the time to do it get the bad end of the stick because they get lost in the sea of stupid per se lol.
Perception is all we have on the internet I know zygor gets this because if you aren't logged in you can not view the tech forums which would show loads of errors with no resolution (then people wouldn't buy them). What I think though is maybe taking a step back and taking a look at the perception that everything has in general. We as users can't see behind the scenes and if it isn't communicated all we can just do is guess. Typically people assume the worst so the best approach is to consistently communicate.
Well I've asked my questions and given my opinion if anyone feels they have anything productive to add go for it. If all you've got is "this guide sucks" then my response is you logged into the site and paid for the guide so Obviously not that much so stop being bitter.
We have a great community to begin with but most of the support for the guides seem to come from Moderators and Users. Sure that is great and all but at the same time I'm not paying them so I am not sure why the people who are paid are pushing new products rather than fixing the old ones.
Another thing that I've always wondered is I see mention to lack of help being blamed on people posting in wrong sections but I rarely ever see topics get moved so they can get help. Even in this general guide discussion the list of posts about issues is crazy. Typically on most forums they will tell you the issues already been brought up link you to it and close your topic. Here they just leave it "someone will eventually get to it".
Communication tends to be horrible. Sure I understand there is a crap load of posts but seriously if your not going to take the time to keep them organized then you should take the time to at least make a major post that issues were resolved. By saying this I don't mean the wall of text that gets put out when the guide gets updated of a crap load of things.
I personally use the guide updater to launch my game. I've never really understood why when a fix occurs you wait and compile a huge amount of them instead of just releasing them as they come out. People say it takes forever for issues to be resolved... wouldn't this fix that?
I'm sure a lot of this you can blame on users but honestly "Welcome to customer service" people in general are lazy and tend to not take the time to do things the right way instead pick an easy way. What seems to happen though is people who do take the time to do it get the bad end of the stick because they get lost in the sea of stupid per se lol.
Perception is all we have on the internet I know zygor gets this because if you aren't logged in you can not view the tech forums which would show loads of errors with no resolution (then people wouldn't buy them). What I think though is maybe taking a step back and taking a look at the perception that everything has in general. We as users can't see behind the scenes and if it isn't communicated all we can just do is guess. Typically people assume the worst so the best approach is to consistently communicate.
Well I've asked my questions and given my opinion if anyone feels they have anything productive to add go for it. If all you've got is "this guide sucks" then my response is you logged into the site and paid for the guide so Obviously not that much so stop being bitter.
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