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Type: Posts; User: Zygor Support

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    Right now playing in German can cause the bugs...

    Right now playing in German can cause the bugs you've been seeing. You can try playing in English to see if that makes any difference.
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    While our ESO guides did/do have some bugs any...

    While our ESO guides did/do have some bugs any quests being bugged (can't complete) are completely out of our control, and ESO had a lot of those in the beginning. We've been doing the best we can...
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    The path will be liveeu if you play on the EU...

    The path will be liveeu if you play on the EU server of the game. If you play on the NA server it will be just live.

    Do you play the game in a non-English language? Like play in German or...
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    Oh, you mean when you're in a pet battle. The...

    Oh, you mean when you're in a pet battle. The servers are down right now so I can't log in to look at the options but I'm pretty sure there is one. I just can't remember what it was named or which...
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    Do you mean the little icon that pops up to say...

    Do you mean the little icon that pops up to say there's a pet guide available when you target someone that has a pet summoned?
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    You can use them from level 15 onward. I say 15...

    You can use them from level 15 onward. I say 15 because that is when the first dungeons become available to you. The gear guide knows all of the different 5-man dungeons from level 15-90 so you can...
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    Yeah, everything you have described is pointing...

    Yeah, everything you have described is pointing to it not being addon related. Something specific is happening to give Java a problem. It could really be any process that's running that does it. ...
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    Do you have any anti-virus software that runs on...

    Do you have any anti-virus software that runs on a set schedule? Maybe something that runs periodically (like a virus scan) is messing with Java when it's running and causing this.
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    This really depends on what that step is that is...

    This really depends on what that step is that is not auto-advancing. Please let me know what the step is that doesn't advance for you.
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    Hmm. Try doing a guide reset. Make sure you...

    Hmm. Try doing a guide reset. Make sure you know what step you're on first so you can get back to it easy then exit the game, go to your Documents/Elder Scrolls Online/live/SavedVariables folder...
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    When in game press Escape to open the menu and...

    When in game press Escape to open the menu and click on Addons on the left side. What does it show as the version number for the guides?
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    Try running the Zygor Updater client and use the...

    Try running the Zygor Updater client and use the wrench icon in the bottom right to re-install the guides.
  13. If the coordinates seem to be off try opening up...

    If the coordinates seem to be off try opening up the in-game map and then closing it to see if that changes the arrow. Sometimes the guide viewer doesn't see a map/location change and it points to...
  14. Did you exit the game before trying to do this? ...

    Did you exit the game before trying to do this? You can't be in game and have this work.
  15. Ok, picture #1. As with all of our other guide...

    Ok, picture #1. As with all of our other guide steps, the red background for the line means it is not completed. This means that all those red lines mean you are not exalted with the listed...
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    Could you be a little more specific with this? ...

    Could you be a little more specific with this? What was your skill level and what was it telling you for the next ore to mine?
  17. Try using the tool...

    Try using the tool (http://www.zygorguides.com/forum/showthread.php?16550-Tool-to-switch-your-guides-for-Veteran-Content) to see if that will work for you. I don't think you need to have the 3rd one...
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    Sticky: If you are a Panda on the starting island/turtle...

    If you are a Panda on the starting island/turtle then you will only have the 1-12 guides until you pick your faction, leave the island, and reload the UI as prompted by the guide viewer. This is...
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    Computers can sometimes be fickle about things. ...

    Computers can sometimes be fickle about things. You might not have changed anything but a program might have left some small item sitting in the pagefile memory (or a temporary folder or almost...
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    Ahh, I thought you were referring to the in game...

    Ahh, I thought you were referring to the in game guide viewer window. I didn't realize you meant the Updater client. The client runs off of Java so if it freezes up then try pressing Ctrl + Shift +...
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    When was the last time you updated the guides? ...

    When was the last time you updated the guides? Have you tried to disable any other addons to see if there's some conflict happening?
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    Should be fixed now.

    Should be fixed now.
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    I have no idea how these have gone for so long...

    I have no idea how these have gone for so long without being reported. They are clearly missing from the guide file so I can only guess these are areas other people already had explored so they...
  24. You will need to use the switcher to change them...

    You will need to use the switcher to change them back whenever you want to play your lower level toons. Switch the guides around for when you want to play the Veteran levels and then switch them...
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    Wow, I'm surprised no one else reported that one...

    Wow, I'm surprised no one else reported that one before now. Looking in the guide files I see it's totally missing. I'll add this to our list to get fixed.
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