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Type: Posts; User: cabby

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    So far you're the only one to report issues. Try...

    So far you're the only one to report issues. Try double checking the paths in the client settings.
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    I've added this to our list to get looked over.

    I've added this to our list to get looked over.
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    Do you have any anti-virus that might be causing...

    Do you have any anti-virus that might be causing an issue? Wild guess there.
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    This is most likely a level thing. Once you hit...

    This is most likely a level thing. Once you hit the next level evenly divisible by 5 (20, 25, 30, etc.) come back and he should appear.
  5. Thread: Bug Report

    by cabby
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    160

    It just says step? Doesn't say anything else? ...

    It just says step? Doesn't say anything else? Please make sure you post it here exactly as you see it in the chat window.
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    The team is working on something already for...

    The team is working on something already for helping to find your spot in the guides, I just have no ETA on when they'll be finished with it.
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    Sticky: You only own one faction guide and that is...

    You only own one faction guide and that is probably what's giving you the problems. For the Veteran ranks you'll need to own all 3 faction guides.
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    You should be using our new Java based client. ...

    You should be using our new Java based client. It installs/updates both WoW and ESO.
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    When you log into the Members Area use the...

    When you log into the Members Area use the download button to get a .jar file. This is a Java client that we created so you'll need Java installed for it to work. With Java installed you should be...
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    Go into the Updater settings (small gear icon)...

    Go into the Updater settings (small gear icon) and make sure the Addons Directory setting for ESO is pointing to your Documents/Elder Scrolls Online/live/Addons folder. If you play on the EU server...
  11. You need to own all 3 faction guides in order to...

    You need to own all 3 faction guides in order to use the guides properly for the Veteran levels.
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    I have not heard anyone talking in the office...

    I have not heard anyone talking in the office about a Mother's Day sale so I would guess that the chances of there being one are pretty low.
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    Added to our list to get fixed.

    Added to our list to get fixed.
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    If you're doing a manual install try deleting the...

    If you're doing a manual install try deleting the ZygorGuidesViewer folder inside your Addons folder first, then extract a fresh copy of the guide files into Addons. There might be a 'left over'...
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    Felinith101, do you have any other addons running...

    Felinith101, do you have any other addons running that might possibly interfere with the guides writing to the SavedVariables file? That file keeps track of all the steps you did on a per character...
  16. He might have been doing it manually if he's on a...

    He might have been doing it manually if he's on a Mac since the program won't work for them.
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    Have you tried using the wrench icon on the...

    Have you tried using the wrench icon on the Updater to re-install the guide files? You could also reset the guide by going to your Documents/Elder Scrolls Online/live/SavedVariables folder and...
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    Did you use the Repair or the Re-install option...

    Did you use the Repair or the Re-install option with the wrench icon? Do you have your Updater settings for the ESO Addons Directory set properly (Documents/Elder Scrolls Online/live/Addons)?
    ...
  19. Thread: Change log?

    by cabby
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    178

    You can find the change log in two places. 1. ...

    You can find the change log in two places.

    1. Open the Updater client and click on the icon that looks like a sheet of paper next to the word Products in the middle of the screen.
    2. Log into...
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    I'm not finding any emails/support tickets in our...

    I'm not finding any emails/support tickets in our system from you so not sure what's up with that. Try using the wrench icon on the Updater to re-install the guides and that should fix it for you.
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    Are you using the latest version of the guide? ...

    Are you using the latest version of the guide? We did have an update go out a while ago to try to address the issue of it not remembering what you did last time. Try re-installing the guides.
  22. There have been other reports of problems with...

    There have been other reports of problems with the guide not advancing in Malabal Tor where you are. This is something we're looking into. It will eventually start working again in there after a...
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    Did you try using the wrench icon on the Updater...

    Did you try using the wrench icon on the Updater client to re-install the guides? That will normally fix this problem.
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    It's not useless, just it takes a little bit of...

    It's not useless, just it takes a little bit of time to get yourself in sync with the guide on a pre-leveled character.
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    Good info to know. What version does the guide...

    Good info to know. What version does the guide viewer show you on the guide selection window in game?
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